• Tracking and allocation of territories

• Routing of lead

• Opportunity management

• Creating a quote

• Input of sales order

• Upsell manager

• Offline sales client

• Extended forecast

• Merge of the e-mail address / address

• Buying history

• Support History

• Public sales tool

• Tracking of orders probability

• Real-time commission report

• Expiration notification of trade

• Flexible commission schedule

• Staged commission

• Real-time credit card authorization

• Management of prediction and estimation

• Competitors of tracking

• Team selling

• Bulk e-mail

• Telemarketing management

• Print Management

• Direct mail management

• Campaign creative file cabinet

• Upsell campaign wizard

• Personalized message

• Alternate tag function

• Campaign schedule

• Campaign ROI reporting

• Coupons and cross-selling

• Customizable online lead form

• Tracking of queries / promotional code

• Tracking of campaign

• Lead source management

• E-mail campaign marketing management

• Of target segment created by Purchase history

• Case Message Center

• Product of case tracking

• Tracking of priority

• Flexible queue management

• Case assignment of

• Creating and uptake of e-mail case

• Online self-service

• Escalation and notification

• Automatic escalation

• Products and services by case tracking

• Online Customer Center

• NetAnswers knowledge base

• Case by toll-time tracking

• Problem management

• Executive dashboards and role-based dashboards

• Published possible layout

• The personalization by drag-and-drop

• Key performance indicator

• Simple Search

• Snapshot of graph and list reports

• Snapshot from the first custom

• RSS content feed

• Dashboard alerts of regular and on-demand

• Customer Dashboard

• KPI scorecard

• Customize with click operation

• Configuration change

• User rights

• Real-time dashboard

• Custom record / table

• The term

• Custom code

• Customer field

• Customer saved searches

• Drop-down list

• Form

• Customizable roll

• Customizable dashboard

• Web site developers kit

• Publishing and browsing permission of the subject of the report

• Import of analysis variables

• Streamlined custom field URL

• Group Calendar

• Record of import / export

• Synchronization with Outlook and Palm

• Web access agnostic time and place

• Executive dashboards and key indicators

• Custom record

• Spell checker

• Detection and binding of overlap

• Expiration date

• Customizable reports

• File cabinet

• Reminder

• Special pricing

• Customer specific pricing

• Inventory integration

• Subscriptions and Recurring Billing

• Yikuosige update

• Coupon processing

• PayPal integration

• Credit card processing online

• Cross-selling

• Shopping cart

• Of multi-currency shopping cart and check out

• Custom checkout form

• Document sale

• Confirmation of order

• Multiple shipment

• Tax calculation

• Campaign code incorporation

• Promotional URL

• Electronic file / software download

• Automatic upsell recommended

• Gift Card

• Item coupon / discount

• Web site hosting

• Multi-domain hosting

• Domain-name

• Multi-domain name routing

• Meta tag support

• Page-specific meta tag

• Public of dynamic list

• Expanded site construction

• Online form

• Multiple-language Web site

Web Store Development Kit

• Shopping cart and product

• Integration

• Customer Center, which is protected by a password

• Data transfer via XML

• Lead, customer information, online incorporation form, such as case

• Full HTML customization of online form

• E-mail notification of online lead capture

• Automatic lead routing rules / workflow

Customer management

• Customer self-service

• Knowledge base access

• Customer bill payment

• Customer e-mail of the order relationship

• Customer transaction history

• Online case form

​Report

• Real-time dashboard

• 100 standard reports

• Customizable reports

• Save DOCTOR

• Report export function

• Extended analysis function

• Key performance indicators snapshot

• Control of the permission in reports share

• Ad hoc reporting

Form and the public

• Case

• Lead

• Customer

• Intranet

• Extranet

Web Analytics

• Visitor clickstream

• Visitor browse page

• See URL ROI report

• Search term ROI report

• Site activity

• Cart abandonment analysis